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Porting landline phone number to FreedomPop phone

Anyone have any luck porting over a landline phone number to their FreedomPop phone? I get the error message "The LOA authorizing person is too long. The LOA authorizing person should be not longer than 15 characters" when I try. Not sure what to do to resolve this error. Any help is appreciated. The phone number is currently with AT&T.
Thanks,
Margie
Thanks,
Margie
0
Comments
You may need to contact your previous carrier to have your device "unassigned", but be sure to NOT cancel your previous account until the port is successful. For a video guide to porting your number, please click here.
When you get to the point where you need to enter in the information for porting your number here is the information you will be entering.
AT&T Landline - Account # is the 9-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of your bill.
Have you verified yet if your number is eligible to be ported in to Freedompop?
One other thing you could try is
1) Go to the app manager and scroll down to the messaging app. Tap messaging app
2) tap force close then tap clear cache.
3) Do a complete power down power on cycle.
4) once boot up is complete launch the messaging app and log back in to your FP account.
When login is completed you should see the number you ported in to FP.
If you are still unable to make calls on your phone you will probably need to contact one of the admins or call customer support. They will be back in on Monday.
admins "jorge m." lolabee jasmines and Javonni_Freedompop They can be contacted by putting an @ in from of their name or you can send them a private message by clicking inbox in the top bar, click the message button and type in their name
or
(888) 743-8107 and press 3 for technical support