My hub burst is on and my account is up to date, but for 20 days now we have not been able to connect to the internet. I have been on the phone, on hold, 4 times to get this resolved with both billing and tech support. But no solution. I have reset the modem and all wireless devices that we use the internet service for. But no connection. Everytime, every device attempts to pair to FreedomPop, we get a screen to update our account. But our wireless devices that we use do not display all account info. The app on my iPhone does not indicate any issues either. We have paid for this months service and not been able to use for 20 days now of this billing cycle. Someone needs to help us.