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How do I port my number from AT&T

Stephanie EdgeStephanie Edge Posts: 0FreedomPop Newbie
This is what I have...

I have attempted to transfer my number from ATT to my FP phone. I have watched the video and followed the steps in the video. However, when I put my phone number in to check eligibility, this is what I get:

Given number is invalid or not eligible for porting.

My ATT account is still active. I have called ATT and got absolutely no help. What do I need to do now? Thanks...

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