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Weird error message

Evelyn NeasEvelyn Neas FreedomPop Newbie Posts: 4
Can anyone help me with this? My plan rolled over January 31. My account shows .98 GB
available. However, when I try to sign on with my Freedom Stick I get the following error
Error 67:
Your Vision User Name and/or Password may be incorrect. Note: If you attempt to connect
repeatedly with an invalid password, your user name will be suspended for 20 minutes. A
suspended user name cannot be used until the suspension ends, even with the correct
password. If the problem persists, contact Sprint at 888-211-4727.
To help resolve your problem, click here. (The "click here" is underlined. If I click on it,
it tells me to click on Tools on the Sprint SmartView thing and click on "Update Data Profile".
This step does not work. What should I do? I would appreciate any suggestions that might
Thank you
Lee Neas
[email protected]


  • njfulwider5njfulwider5 FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer Posts: 10,413 ✭✭✭✭✭
    @Evelyn Neas
    Error 67 is usually a connection error, and is fixed by relocating the device someplace it gets a better connection. Have you tried placing the device close to a open window? Or even outside for testing?

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

  • Ali Ali FreedomPop Master, Test Role, iOS Master Posts: 6,735 ✭✭✭✭✭
    An Error 67 is an error that indicates that there is an issue with the PRL and Profile. If you're on a windows computer, you can update this and fix this issue by pressing the Update Profile button.
  • Ali Ali FreedomPop Master, Test Role, iOS Master Posts: 6,735 ✭✭✭✭✭
    Also make sure to allow multiple connections and do this on WiFi.
  • Samuel HenrySamuel Henry FreedomPop Newbie Posts: 0
    what if i have an error 67 on my htc evo?
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