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Voice Mail quit working

Michael BriceMichael Brice FreedomPop Newbie Posts: 5
I have had and been paying for voice mail for over a year and it has been working. Last July I had an issue with it when it stopped working and was told to deactivate the service and start it again. This corrected the problem and it has been working fine until a few days ago when it stopped working. When you call my number it rings and then goes to voice mail, you leave the message, but it never sends the message to the phone. I have uninstalled and reinstalled the app, cleared the cache, deactivated the service and reactivated it again ( and was charged the $2.49 on my credit card) but still it does not work. Any help would be appreciated. Using a Samsung s2 and all other features are working with no problems.
thanks

Comments

  • Ali Ali FreedomPop Master, Test Role, iOS Master Posts: 6,732 ✭✭✭✭✭
    @Michael Brice Did you try to force clear data from the app itself? Usually that will correct the problem
  • Michael BriceMichael Brice FreedomPop Newbie Posts: 5
    yes I did try to force clear it and it made no difference, still did not work, any other suggestions?
  • Mike20815Mike20815 FreedomPop Newbie Posts: 0
    same situation here, still no voicemail
  • Mike20815Mike20815 FreedomPop Newbie Posts: 0
    I have the exact same issue, rings, goes to voice mail, I leave a message, but never see the message on my phone. I have tried the similar recovery, and still have the issue. I am using the LG Volt. Please advise if this is a system wide issue as we are being charged for voice mail. Thank You!
  • Jorge Jorge FreedomPop Master Posts: 3,361 admin
    @Mike20815 Hello Mike, could you please PM me the account email associated with your LG Volt, thanks :)
  • Michael BriceMichael Brice FreedomPop Newbie Posts: 5
    @Jorge M.
    This is the email for Michael Brice - mlbddb@gmail.com I have a Samsung S2 and still have no voice mail, I started this discussion, any help would be appreciated
    - thank you
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