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My wife bought Galaxy Victory phone from Freedompop, has issues making/receiving calls

Text messaging works fine, but when trying to make a call, after the number is punched in via the keypad, the display dialed number field goes black, and the call is not made. Also, she is not receiving calls. I have tried all the tips on the Freedompop FAQ page, but no improvement.
0
Answers
Have you a tried a complete reset/restore of the device?