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Franklin U602 4G connection radio disabled
I recently received my Franklin U602 usb device and I'm unable to utilize the 4G connection as it states that the radio is disabled. I've seen a few other posts on here about running Sprint SmartView with this device. Even on 2 different computers, that software states that 'No connectivity hardware was found'. I've updated the software on the stick to the latest version as suggested in the forums. Still will not connect over 4G and states that the 4G radio is disabled. I can connect over 3G so I know my account works. Can someone please help me?