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why wont my new victory work?

I received my victory 3/4 and havent been able to get it to work yet. I can only dial 3 digits no messages and no apps can be activated. Tried reset no luck now I have the token oath error. Im stumped and really disappointed I was looking forward to using my fp phone. Please help me figure this out or ill just return the phone and cancel my other orders this is way too confusing, scared to see what happens with my hotspot,

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[Deleted User] Posts: 198
@crystal harris What is the email associated with your account so I can look into this issue for you.Don't forget to vote on our latest Poll for a chance to win some FreedomPop gear!https://forums.freedompop.com/discussion/7284/where-do-you-take-your-portable-hotspot-device#latest
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thanks so much!
I have 2 evo 4g from sprint... could i just have one of those turn on?
I also bought the samsung s4 and people can't here me on that..
I need a phone that works..please a little help thx
in different threads. Sorry, I am still learning!