Issues with Galaxy S3, service/network, and lack of customer support
I'm new to the community and new to these FreedomPop phones, and it appears that FP doesn't really care about first impressions. First, I noticed battery drain issues with my new (refurb) phone from FP. Over night it would drop 15-20% of its charge while data isn't even turned on. Second, is the service/network. So far, even with 2 or 3 bars of service, I can rarely make or receive calls/texts. Is has only worked a couple times for me in the first week so far. Yesterday, I tried calling my wife and it said "your account is not authorized to call THIS phone number..." What?! Finally, some problems with customer support. I have IM'd a couple admins about getting my plan set up for when my first free month is over and they reply once, then suddenly stop replying as if I had a question that they did not want to answer. After issues calling my wife yesterday, I sat in queue to get ahold of support at 888-743-8107 for an hour before giving up. Yes, an hour! Occasionally the music would stop and say press "1" if you would like a call back instead of waiting. I attempted that option, but there is no message afterwards confirming I will get that call, and nobody ever did call. This is so frustrating.