Stephanie JenkinsStephanie Jenkins Posts: 11FreedomPop Newbie
My daughter is having issues with her (not mine) fp htc evo. Shes had it since the service came out. The pixels are going out, and some buttons dont always work. Do you repair the phones? if not, is it possible to upgrade to a new phone? and are your phones new or are they all pre-owned? What is your best working phone? we had a lot of problems with the evo from day 1 anyways.


  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    @Stephanie Jenkins
    Freedompop will repair at cost...usually cheaper to just purchase a new phone. The phone freedompop has are refurbished....right now this is the best deal anywhere....


    99$ for a S3 by freedompop.

    If you had the money, the best phone to purchase is a S3/S4 and a Iphone 5s.

    if you want to try a RMA support says this

    What is the procedure for returning equipment?
    If you are eligible to return Equipment, please submit an Equipment return request by contacting us at (888) 743-8107. Specify the reason for the return, and include the model and MAC ID and we will issue a Return Material Authorization (RMA) number to accompany your authorized return, which will also tell you where to ship the Equipment.

    We cannot accept any return, without a RMA number.

    Please pack the Equipment in its original packaging with the original carton contents that we provided you; and include a copy or your FreedomPop purchase receipt or other proof of purchase. All Equipment must be in like-new condition (reasonable wear and tear expected) and include all accessories included in original Equipment package. Refunds, deposit returns and exchanges will only be issued to the purchaser whose name appears on the purchase receipt. Please retain a copy of your purchase receipt for your records.

    Once an RMA has been issued, you have 30 days to return the equipment for a refund. The RMA will expire after 30 days. Equipment subjected to neglect, misuse, liquid damage or non-standard wear and tear, is not eligible for our return or exchange programs. To the fullest extent permitted by applicable law, you are responsible for paying all shipping, insurance and any other costs in connection with your return of Equipment for any reason. FreedomPop reserves the right to refuse delivery of any Equipment if you have not paid such costs or FreedomPop may accept delivery and bill you for such costs.

    hope this helps

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

  • Ali Ali Posts: 6,705FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    As of right now, FreedomPop has all refurbished devices. Your HTC EVO isn't eligible for replacement unfortunately however you can upgrade to a new phone that you need! Let me know if you're interested in the upgrade and I can help make it happen :)

    Let me know if you need any further assistance.
  • Stephanie JenkinsStephanie Jenkins Posts: 11FreedomPop Newbie
    We just purchased the LG Tribute for both of them, so how do we transfer their service to their new phones?
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