Need to change SIM card

Timothy MarcellinoTimothy Marcellino Posts: 1FreedomPop Newbie
Hi! I tried to activate my iphone 5 byod with the wrong SIM card initially (the model number ending in C). When I realized that wouldn't work I got the correct SIM card (the one ending in R) and tried activating but it's not working. I imagine this has something to do with the fact that I entered the wrong SIM card when initially registering. Anyone know how to update this?


  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    @Timothy Marcellino
    You can either call customer support or contact a forum admin.

    To contact forum admins: lolabee, JasmineS, "Jorge M", Javonni_Freedompop
    Just put an @-sign in front of their name in a forum thread message
    and then add your message. They will be notified that they
    were mentioned in the thread.

    Alternatively, to send the admin a private message, click here:
    Enter their user name for the recipient, complete the body text and send.
    When sending a private message to an admin, include your
    account email address(s) and device model.

    Other information which may be needed in the private message only:
    Device Serial Number on label under the battery:
    Settings->More->About Phone->Status
    ICCID:----for S3, S4,iPhone, iPad, & TABS only.
  • Hello @Timothy Marcellino please PM the
    for your device as well as the email address associated with the account the device is activated on.
    "Don't forget to vote on our latest Poll for a chance to win some FreedomPop gear! :)"
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