Can't call out, end call or answer call

Becky McCourtBecky McCourt Posts: 6FreedomPop Newbie
I am unable to call out. It just dials out and never connects, it will show there is an incoming call but when I tap answer it doesn't answer. It just keeps showing an incoming call. Am also unable to end the call after dialing outgoing or incoming. I am able to send and receive text messages. The tech on the phone reset, updated for over an hour. I just received the phone 6 hours ago. I was looking forward to using this service, but I am disappointed the phone will not work. Any ideas? Thank you.

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