Need help replacing phone on existing Freedompop account.

hingcruzhingcruz Posts: 3FreedomPop Newbie
My son broke his Samsung SIII phone. I just activated a new Samsung SIII phone for him to use. Can someone help me switch over the new phone to his current freedompop account?

Thanks very much.


  • Ali Ali Posts: 6,705FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @hingcruz Can you take a picture of the IMEI and post it here?
  • hingcruzhingcruz Posts: 3FreedomPop Newbie
    Here's the MAC ID of his broken phone:
    MAC ID: 256691487005847416

    Here's the MAC ID of the new phone which I just activated:
    MAC ID: 256691456800213272
  • Robert ConnorRobert Connor Posts: 76FreedomPop Newbie
    Hingcruz and Ali,
    I suggested that both of you do not do that on forum--asking to post or give MAC ID/IMEI. Better to do by PM as these is highly personal information associated to one's phone(s). Think of the security issues.
    I want to see everyone being safe and sound when using FreedomPop service.
  • hingcruzhingcruz Posts: 3FreedomPop Newbie
    Thanks Robert. Understood.

    Ali, I called Freedompop support and the issue is taken care of.
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