can't make phone call and text

Samsung S3 XIAOSamsung S3 XIAO Posts: 11FreedomPop Newbie
Hi all admins,
can any of you look into my account at [email protected], i can't make phone call and text since this month began, when i try to make call by opening the messaging app, it always direct to 'locating user for device' panel, and just keep locating and locating, never said finished locating, which caused me can't call and text, please do help me fix this, it is been for couple day, i have three phone numbers at the same account, they are all having the same issues, it was fine three days ago but now, thanks.

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