Why I've been still charged $9.99 every month after canceling FreedomPop Premier

Hiroyuki ShirakawaHiroyuki Shirakawa Posts: 2FreedomPop Newbie
Hi,

I canceled FreedomPop Premier last December then I received the email "Your FreedomPop Premier Service Has Been Cancelled". But I am still charged $9.99 every month.
I don't know why I am charged, it is definitely mistake and system error.
How can I get a $40 refund?

http://www.freedompop.com/acct_services.htm shows:
"You have not signed up for any services yet.
Check out the available services below to get the most out of your FreedomPop Free 500MB 4G plan."

Here is my billing history:
Date Time Transaction # Description Paid
2015/03/27 12:58 14739634 Monthly Charge $9.99
2015/02/27 6:59 13798554 Monthly Charge $9.99
2015/01/27 5:36 12987009 Monthly Charge $9.99
2014/12/27 21:57 11771658 Monthly Charge $9.99
2014/12/01 18:21 10851093 Free 500MB $0.00
All records displayed

It looks this is similar discussion:
https://forums.freedompop.com/discussion/8214/why-was-i-charged-for-products-i-downgraded-from-a-month-ago/p1

Comments

  • Jorge Jorge Posts: 3,334FreedomPop Master admin
    Hello @Hiroyuki Shirakawa I will be taking a look into your account :)
  • Jorge Jorge Posts: 3,334FreedomPop Master admin
    @Hiroyuki Shirakawa I have gone ahead and processed a refund for the Premier service charges on your account, please allow 3-5 business days for the refund to reflect on your end :)
  • Hiroyuki ShirakawaHiroyuki Shirakawa Posts: 2FreedomPop Newbie
    Thank you, Jorge! Sounds perfect!
    May I ask additional request? Could you please confirm if I will no longer charge Premier service? I am a bit worried about I will be still charged at the end of this month and ask at this forum for same issue.
  • phajiyevphajiyev Posts: 1FreedomPop Newbie
    Hello,

    I have also been charged despite the fact that I have cancelled my membership long time ago.

    Here is my billing history:
    05/07/2016 £4.99
    06/06/2016 £4.99
    06/05/2016 £4.99
    05/04/2016 £4.99

    I kindly ask you to help me on this issue.

  • JWONG5JWONG5 Posts: 1FreedomPop Newbie
    Why am I'm being charged $9.99 for the past two months? I didn't sign up for the premier service. I tried contacting support, but for some reason the website won't let me log in.
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