Extended Warranty Deductible: $50 or $75?

Brittnell AndersonBrittnell Anderson Posts: 1FreedomPop Newbie
Hello,

I'm hoping I can get some assistance with a question I have about the extended warranty service I've been subscribed to since purchasing my phone through FreedomPop.

The screen on the Galaxy S4 I purchased has started to "glitch out", with no troubleshooting able to resolve the issue... So, I've resigned to having to make use the warranty service to get the phone replaced.

Everything seems to be going smoothly with them (Protect Your Bubble), however, they claim my deductible to be $75, whereas FreedomPop lists it as $50.

With a discrepancy of 150%, I thought it best to find out if I can get the discrepancy resolved.

I have used the FreedomPop support ticket service twice now regarding the issue, and have yet to get any response in the week following my first submission.

I'm hoping that this forum might provide better results toward finding a resolution.

Thank you for your time and consideration,

Brittnell

Answers

  • Ali Ali Posts: 6,705FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    On the warranty, your deductible is $75. The one on file is actually an outdated policy.
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