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IPhone - unlimited minute plan - error: your call cannot be completed as dialed out of minutes?:

Robert pittsleyRobert pittsley Posts: 6FreedomPop Newbie
IPhone - unlimited minute plan - error: your call cannot be completed as dialed out of minutes?

Hi - my wife's phone wont let her dial out? It has a lady's voice tell her she is out of minutes?
Need help - this is our primary phone.
Thank you.

Comments

  • Ali Ali Posts: 6,732FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @Robert pittsley What plan are you currently on?
  • Robert pittsleyRobert pittsley Posts: 6FreedomPop Newbie
    Hi Ali - We are both on the $20 unlimited plan. This also happened last month but was fixed. Her email is sleepyangel917@yahoo.com
  • Hi @Robert pittsley after looking into your wife's account under sleepyangel917@yahoo.com I noticed she was on a trial plan so I made sure she was on the unlimited plan with correct charges. You were charged $1.95 to be on the unlimited plan (this was your balance). Have her update the FreedomPop messaging app. I also refreshed and synced her account, please try using the device and let me know if she is still experiencing problems. Thanks!
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