Can not change to free plan

Longde LinLongde Lin Posts: 1FreedomPop Newbie

I purchased ZTE phone Fed. Phone could turned on for 1 or 2 days and then the phone just dead. It can never powered on again.

Now I tried is to cancel my service. Unfortunately it keep popping out that I need to update my"payment information". I tried and updated my credit card information and still can NOT downgrade to free account.

I feel horrible. and I was charged two monthly fee for basically nothing.

Please at least change my account to free account.


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