Can not change to free plan
I purchased ZTE phone Fed. Phone could turned on for 1 or 2 days and then the phone just dead. It can never powered on again.
Now I tried is to cancel my service. Unfortunately it keep popping out that I need to update my"payment information". I tried and updated my credit card information and still can NOT downgrade to free account.
I feel horrible. and I was charged two monthly fee for basically nothing.
Please at least change my account to free account.