**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

need help switching from a broken phone to a new one

Timothy MitchellTimothy Mitchell Posts: 1FreedomPop Newbie
Broke my BYOD phone, so got a replacement. Would like to keep all my account info, and just switch over to the new phone. From the forums it would seem I need the help of an admin, but I'm having a hard time finding one that is online to respond. Any admins willing to help me out? It's greatly appreciated.


  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    @Timothy Mitchell
    Swapping new phone onto existing account--------------------------------
    1. Purchase and activate the new BYOD phone on a new account, paying the activation fee.
    2. Contact customer service or create a new thread for the purpose of swapping the phones on those accounts. http://forums.freedompop.com/discussion/8911/customer-service-phone-numbers
    3. Confirm the new phone works on the old account.
    4. Contact customer service again to deactivate the new account (old phone on it now) and process a refund for the new account. Do this within the first thirty days the new account is open.
Sign In or Register to comment.