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need help switching from a broken phone to a new one

Timothy MitchellTimothy Mitchell FreedomPop Newbie Posts: 1
Broke my BYOD phone, so got a replacement. Would like to keep all my account info, and just switch over to the new phone. From the forums it would seem I need the help of an admin, but I'm having a hard time finding one that is online to respond. Any admins willing to help me out? It's greatly appreciated.

Comments

  • djinksdjinks FreedomPop Newbie, FreedomPop Expert Posts: 1,270 ✭✭✭✭
    @Timothy Mitchell
    Swapping new phone onto existing account--------------------------------
    1. Purchase and activate the new BYOD phone on a new account, paying the activation fee.
    2. Contact customer service or create a new thread for the purpose of swapping the phones on those accounts. http://forums.freedompop.com/discussion/8911/customer-service-phone-numbers
    3. Confirm the new phone works on the old account.
    4. Contact customer service again to deactivate the new account (old phone on it now) and process a refund for the new account. Do this within the first thirty days the new account is open.
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