Help to downgrade voice plan

Vince87Vince87 Posts: 5FreedomPop Newbie
I need help to downgrade my voice plan to the Basic 200 plan. I made a post 2 days ago, Ali tried to answer my quesiton, but the link did not work for voice plan downgrade, and so far has not been able to resolve the issue. Can any freedompop agent help on this please?

Comments

  • MARTMART Posts: 17FreedomPop Newbie
    I need the fix too please.
  • Jorge Jorge Posts: 3,386 admin
    Hello @Vince87 @MART I apologize for the delay guys, I will have an agent take a look into your downgrade requests :) Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :+1:
  • Ali Ali Posts: 6,705FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @Vince87 Did you try going to My Account -> My plans -> Details (under voice plan) -> Downgrade -> Yes -> Continue
  • MARTMART Posts: 17FreedomPop Newbie
    @Ali Yes
  • MARTMART Posts: 17FreedomPop Newbie
    @Ali somebody seems to have taken care of the downgrade issue in my account. Thanks for the help
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