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New phone not working...microphone broke.

I just bought this device from Newegg and nobody can hear me when I make a call. I have been thru two customer service reps and the problem is still there. The last guy said that he was going to call me back in 15min. This was three hours ago. While waiting for them to call me back I tried to record sound using the Sound Recorder. Nothing... I even installed magicjack and same thing. The person at the other end cannot hear me, although I can hear them just fine.
What will it take to replace this broken phone???


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