my S4 has been stuck in freedom pop setup for about 2 days now

justin charltonjustin charlton Posts: 17FreedomPop Newbie
my s4 was working fine and then i didn't have any service even though it said i had plenty of 4g. it keeps trying to log into freedom pop without success.

Best Answer

Answers

  • John WardJohn Ward Posts: 13FreedomPop Newbie
    You might have luck going in to the recovery on your device and doing a factory reset on it. S4 I believe is holding down volume up + Home + power. to get in to it.
  • Barry BBarry B Posts: 60FreedomPop Newbie
    Call FP and obtain your Master Subsidy Lock code (MSL) and they can walk you through the Hard reset steps. My suggestion is to search for MSL in the forums and post the request there. a ticket request will be made for you and then once you have the code call in to tech support for directions on resetting. (If there is nothing online.)
  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    For BYOD devices, the MSL is often found here:
    http://www.freedompop.com/acct_device.htm
  • Barry BBarry B Posts: 60FreedomPop Newbie
    Interesting I have a true FP issued device and mine is NOW there but I promise it wasn't previously. Perhaps because I requested it and it is now listed?

    @ djinks For BYOD devices, the MSL is often found here:
    http://www.freedompop.com/acct_device.htm
  • kelly eichmankelly eichman Posts: 21FreedomPop Newbie
    Barry B said:

    Interesting I have a true FP issued device and mine is NOW there but I promise it wasn't previously. Perhaps because I requested it and it is now listed?

    @ djinks For BYOD devices, the MSL is often found here:
    http://www.freedompop.com/acct_device.htm

    For me that just shows my MAC id, not the same as MSL is it?
  • justin charltonjustin charlton Posts: 17FreedomPop Newbie
    the link took me to me freedom pop home page
  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    edited May 2015 #9
    @justin charlton
    login in first

    @kelly eichman
    If present, MSL should be below the MAC ID.
  • justin charltonjustin charlton Posts: 17FreedomPop Newbie
    i did the hard reset. still only connects to freedom pop when i'm on my home or work wifi
  • mattbullismattbullis Posts: 4FreedomPop Newbie
    This is my 3rd phone activated with freedompop. Is lack of MSL a common issue? I've never gotten it without requesting help here or calling. I'm still waiting on my MSL for the galaxy I activated 2 days back
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