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IMEI invalid

cjtannucjtannu Posts: 4FreedomPop Newbie
I'm checking a couple of phones I have to see if I can port to FreedomPop. Right now I'm on Net10 and I have a Samsung Galaxy s3 on the Sprint network and it says that it isn't supported at this time, but looks like it should be according to this thread: https://forums.freedompop.com/discussion/4646/supported-phones-what-phones-can-i-activate-with-freedompop-on-byod-update-02-20-2015#latest

I have a Samsung galaxy s4 as well which is on the LTE network, but anytime I enter the IMEI it says it is invalid.

Would appreciate any help in validating if I can move these devices over. If I can, I'd love to get on FreedomPop this weekend.

Note: Tried emailing support and get the following error:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> [email protected] (reading confirmation): 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's
550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if
550-5.7.1 this was a legitimate mail. Please visit
550-5.7.1 http://support.google.com/mail/answer/2451690 to learn about DMARC
550 5.7.1 initiative. vb4si13580473pac.93 - gsmtp


  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @cjtannu Unfortunately your SIII failed the FEC which requires that phones must be inactive for 2-4 weeks after previously being active for a month before activation with another MVNO like FreedomPop is possible. Once that requirement is satisfied you will be able to activate your SIII with FreedomPop :)

    In terms of your S4, did you try removing the last number from the IMEI and trying again?
  • cjtannucjtannu Posts: 4FreedomPop Newbie
    Hi Ali,

    Thanks for the response. Can you clarify what you mean by the inactivity? Do I need to remove my phone from the Net10 service altogether for 2-4 weeks before I can move it over to freedompop?

    I'll try removing the last number and see if that works.

  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    Yes the phone must be deactivated from the current MVNO and then you must wait as much as 30 days for the device to be available to other MVNOs
  • cjtannucjtannu Posts: 4FreedomPop Newbie
    Thanks @djinks I'd be able to check on the freedompop site to see if it frees up sooner than 30 days, right? The IMEI tool is realtime checking for availability?
  • cjtannucjtannu Posts: 4FreedomPop Newbie
    Quick follow up question too, if I have a different phone to use, can I port the number from the s3 to the new phone that isn't active on an MVNO?
  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @cjtannu Yea, you should be able to swap the numbers as long as the other phone is activated.
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