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Account inactive for several years, reactivation done but no internet access by MiFi

I am on the "free" plan and haven't used my account for several years. At that time I "re-activated" my account (after a similar inactive period), and as I recall I had to call to get my MiFi reactivated.
This time I started my MiFI and signed in online (not using my MIFI). The web site indicates my device has been activated but when I connect to the device via wifi it shows there is no internet connection.
I tried to call customer service but now learned that talking to a person costs $4.
I updated my credit card thinking that maybe I needed a current card for the "free" service but that didn't do anything.
Also, my MiFi now will not find any 4G service when several years ago I was able to connect to 4G in my area.
I assume that someone must activate something. I have gone through some of the videos but most don't seem to pertain to my situation.
When I try to open a ticket I am taken to the "Log In" screen and putting my user and pass over and over again does not take me to the next step.
Should I just upgrade to a paid account and pay for the online support?
Thanks.
This time I started my MiFI and signed in online (not using my MIFI). The web site indicates my device has been activated but when I connect to the device via wifi it shows there is no internet connection.
I tried to call customer service but now learned that talking to a person costs $4.
I updated my credit card thinking that maybe I needed a current card for the "free" service but that didn't do anything.
Also, my MiFi now will not find any 4G service when several years ago I was able to connect to 4G in my area.
I assume that someone must activate something. I have gone through some of the videos but most don't seem to pertain to my situation.
When I try to open a ticket I am taken to the "Log In" screen and putting my user and pass over and over again does not take me to the next step.
Should I just upgrade to a paid account and pay for the online support?
Thanks.
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