Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Swap devices

Jack Ragsdale Jr.Jack Ragsdale Jr. Posts: 26FreedomPop Newbie
Hello. I have just received and activated a LTE sim card to replace the Global card that was in my phone. the device is listed on My Devices but I have not chosen a number yet. I would like to swap my current Galaxy S5 account to the new sim card. Do I need to choose a number before this swap can take place? I plan to keep my original account and cancel the new one. Please advise how to proceed. Both devices are under the same e-mail address.

Thanks in advance.
-JR

Best Answer

Answers

  • Jack Ragsdale Jr.Jack Ragsdale Jr. Posts: 26FreedomPop Newbie
    Update: I have selected a number to complete the activation process, but now there is no 4G service. In fact there is no cellular service of any kind. the APN is set correctly and I am getting 5 bars so there is no issue with signal strength, the sim card is not connecting. Please let me know what I need to do to get this problem straightened out.
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