Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:

Thank you for your patience and understanding throughout this process.

I have a micro SIM but I need a nano SIM, can I get a free replacement?

ruksana patelruksana patel Posts: 5FreedomPop Newbie
Have a new phone and want a nano SIM.


  • kerstuffkerstuff Posts: 664FreedomPop Newbie ✭✭✭
    No you must purchase another one.
  • limeylimey Posts: 674FreedomPop Newbie ✭✭✭
    @ruksana patel - if you look closely at the side of the micro SIM without contacts, you may find that it has been pre-scored with the nano sized shape - if so, you should be able to carefully push it out from the slightly larger micro body.

    Once done, though - you won't be able to use the SIM in devices needing micro size, without using an adapter.
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