Please help - Freedompop says I no longer have a phone, plan or service.

Jana WongJana Wong Posts: 12FreedomPop Newbie
Hello,
I tried logging onto my account (I had to reset my password first) and upon logging on, I found out that I do not have any phone, plan or service with my Freedompop phone (basic/free service). I had been away and hadn't used my phone in a while and the website only says "Your account has been..." - I couldn't see anything after that. I really would appreciate your help.
Thanks.

Answers

  • Rich Sias (16th)Rich Sias (16th) Posts: 3,365FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    It sounds like the Plan, Services, and Devices are all blanks with nothing there ? I think that is what a canceled device looks like if the account remains for a while so one could look at it.
    Did you get a prompt to awaken a device from a deep sleep when first logging in to here: ? https://my.freedompop.com
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  • Jana WongJana Wong Posts: 12FreedomPop Newbie
    It's fixed - thanks to everyone.
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