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Bought the 3-1 Bundle for 0.99. Signed but service plan doesnt match

Brandie Thomas-KentBrandie Thomas-Kent Posts: 2FreedomPop Newbie
edited August 2018 in Plans and Services #1
Hello! I just bought a 3-1 bundle for $0.99 today, while I had some difficulties signing up I was able to complete it. What I dont understand was why I was charged an extra $0.99 and then when I looked at my account it does not match what I had bought/signed up for. There was a trial offer at the begining for an added 200 mb or something like that while I was signing up but was unable to get out of it since the screen kept lagging and wouldnt process correctly. When it loaded it was accepted and it still did not say it would charge me so I left it as it was. But after looking at my account now my service plan does not match with what I wanted. As it now says premium LTE at 71.91 semi annual monthly and it says for next month I owe $98.88. Can someone please help me with this issue! I was going to just down grade it but it says ill be charged an extra $15 to do so for legal reasons (such as making sure its not fraud and etc.). I do not want to pay more for what I didn't want to have. Would greatly appreciate the help!
Post edited by Brandie Thomas-Kent on

Answers

  • [Deleted User][Deleted User] Posts: 435
    The user and all related content has been deleted.
  • clementchoclementcho Posts: 7FreedomPop Newbie
    So does the $71.94 only occur every 6 mths? and also, if the plan is $71.94 for next 6 mths. How did it ended up with $98.88?
  • [Deleted User][Deleted User] Posts: 435
    The user and all related content has been deleted.
  • clementchoclementcho Posts: 7FreedomPop Newbie
    So for the entire subscription is $98.88 for 6 mths? The charge is only recurring every 6 mths?
  • [Deleted User][Deleted User] Posts: 435
    The user and all related content has been deleted.
  • clementchoclementcho Posts: 7FreedomPop Newbie
    yesterday, I found that I am not able to use VPN on your network. I was able to use VPN on AT&T. Is that an extra service plan? I also found that I won't able to use Tether (using my phone as mobile hotpot). Is that something another extra?
  • [Deleted User][Deleted User] Posts: 3,553
    The user and all related content has been deleted.
  • clementchoclementcho Posts: 7FreedomPop Newbie
    Thank you for the info. :-) Greatly Appreciated. I would like to add a line for my mother, but she only use 1GB/mth data on average and she doesn't need any of the premium service. what is the best way to add a line without paying the whole $9.99 kit and activation fee?
  • [Deleted User][Deleted User] Posts: 3,553
    edited August 2018 #10
    The user and all related content has been deleted.
  • clementchoclementcho Posts: 7FreedomPop Newbie
    Thx for the info. I have question about the VPN again. I have looked into the page you mentioned earlier. However, what I meant in my previous inquiry was I have a VPN server running in my SoHo network. And I would like my phone would able to access that particular private network. Would it be possible with FreedomPop moblie Data?
  • [Deleted User][Deleted User] Posts: 3,553
    The user and all related content has been deleted.
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