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Bought the 3-1 Bundle for 0.99. Signed but service plan doesnt match
Hello! I just bought a 3-1 bundle for $0.99 today, while I had some difficulties signing up I was able to complete it. What I dont understand was why I was charged an extra $0.99 and then when I looked at my account it does not match what I had bought/signed up for. There was a trial offer at the begining for an added 200 mb or something like that while I was signing up but was unable to get out of it since the screen kept lagging and wouldnt process correctly. When it loaded it was accepted and it still did not say it would charge me so I left it as it was. But after looking at my account now my service plan does not match with what I wanted. As it now says premium LTE at 71.91 semi annual monthly and it says for next month I owe $98.88. Can someone please help me with this issue! I was going to just down grade it but it says ill be charged an extra $15 to do so for legal reasons (such as making sure its not fraud and etc.). I do not want to pay more for what I didn't want to have. Would greatly appreciate the help!
Post edited by Brandie Thomas-Kent on