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Charged Global Plus 300 on my MiFI Hotspot

Darc RangerDarc Ranger Posts: 4FreedomPop Newbie
I have been charged $4.99 for Global Plus 300 which I never signed up for for the last few months on my Freedom Spot MiFi. There is no way to remove the service from the website.

I did not sign up for this not and cannot make any calls on the device. Can you please refund me the charges?

Answers

  • CarlosGCarlosG Posts: 1,987 admin

    I have been charged $4.99 for Global Plus 300 which I never signed up for for the last few months on my Freedom Spot MiFi. There is no way to remove the service from the website.

    I did not sign up for this not and cannot make any calls on the device. Can you please refund me the charges?

    Hello Darc,

    Our team is more than willing to help you resolve this issue. Can you please confirm if the email address in your profile is the same as the one associated to the account where the charges were made?
  • Darc RangerDarc Ranger Posts: 4FreedomPop Newbie
    Yes that is the email of my MiFi account.
  • CarlosGCarlosG Posts: 1,987 admin

    Yes that is the email of my MiFi account.

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.
This discussion has been closed.