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Overdrive delivered in non-functional condition; "Connection Error (67) Network connection failed."

I bought the Overdrive, and it was delivered in non-functional condition. When I turn it on, it says "Connection Error (67) Network connection failed." I found instructions on the forum that explained how to deal with this issue, but the device I got is not behaving as the directions in the forum indicate. Pressing the power button twice does nothing (not matter how fast or slow I double-tap). The power button LED keeps flashing about once every eight seconds. With a computer I can detect the wifi signal from the device, but the wifi is password protected, with no way to access the password. I tried connecting the device using a USB cable to three different computers, and none could establish a connection to the device through the cable. If there is something else I can try to get this device working, let me know. Otherwise, please tell me how to return it. I am looking forward to using your service with a functional device!


  • EdwinFreedomPopEdwinFreedomPop Posts: 60FreedomPop Newbie, US Support admin
    @frugalgrove‌ You can reset the Overdrive to its factory defaults. You can find a visual of how to do the process in the user manual linked at:


    The instructions are located on pages 106-107. You will need a paper clip or pin for this.
  • cbalcerzakcbalcerzak Posts: 1FreedomPop Newbie
    I experienced this issue just yesterday. To resolve I did the following.

    1. Attach box by USB to a computer. Browser to

    2. Choose Advanced Settings.

    3. Choose "WAN" tab

    4. Under network updates, choose "Update 3g PRL", after it completes then "Update 3g profile". Wait several minutes, then restart.

    Had to perform Step 4 multiple times before it corrected itself.

    Hope this helps.
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