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Lost the sim that came in the photon lte hotspot

JorgeAJorgeA FreedomPop Newbie Posts: 5
I have lost the sim card that came with the photon lte hotspot and am not able to get internet from it because of this. Is there a way to fix this. For example can freedompop send me a new sim and if they do would that fix it or would I need to do something to active new sim to work with the hotspot as well. Thanks for reading please help.

Answers

  • CarlosGCarlosG Posts: 659 admin
    JorgeA said:

    I have lost the sim card that came with the photon lte hotspot and am not able to get internet from it because of this. Is there a way to fix this. For example can freedompop send me a new sim and if they do would that fix it or would I need to do something to active new sim to work with the hotspot as well. Thanks for reading please help.

    Hello,

    Our team will gladly help you with this issue. Can you please confirm if the email address in your profile is the same as the one associated to the account where this device is Active? If so, please send us the device's MEID (MAC/DEC) numbers as well.
  • JorgeAJorgeA FreedomPop Newbie Posts: 5
    it is the same account and the MEID for the hotspot is 089 596 365 309 633 827
  • CarlosGCarlosG Posts: 659 admin
    JorgeA said:

    it is the same account and the MEID for the hotspot is 089 596 365 309 633 827

    After escalating your case we have been advised that our support team can send you a replacement SIm card for your device ASAP so you can use our services properly. Please send us the complete address you want it sent to and the complete name associated with the account and we'll do so right away.
  • JorgeAJorgeA FreedomPop Newbie Posts: 5
    Ok then send it to 308 N Elmwood Dr Aurora, IL and zip code 60506
  • CarlosGCarlosG Posts: 659 admin
    JorgeA said:

    Ok then send it to 308 N Elmwood Dr Aurora, IL and zip code 60506

    Got it. We have escalated your case so that our support team can send you a replacement SIM card ASAP. Let us know if you have any other questions and we'll gladly help.
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