**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

please delete, problem solved

garylgaogmailgarylgaogmail Posts: 15FreedomPop Newbie
edited February 7 in Account Help #1
delete
Post edited by garylgaogmail on

Answers

  • [Deleted User][Deleted User] Posts: 0 admin

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • garylgaogmailgarylgaogmail Posts: 15FreedomPop Newbie
    MarcelaS said:

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
    thanks for your reply. Please cancel one line 346-xxx-3386, this line's credit balance is $27.29
  • [Deleted User][Deleted User] Posts: 0 admin

    MarcelaS said:

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
    thanks for your reply. Please cancel one line 346-xxx-3386, this line's credit balance is $27.29
    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Please keep in mind that any unused credit can only be transferred to a different account, per our terms of service, whether or not the account is canceled, it's non-refundable.
  • garylgaogmailgarylgaogmail Posts: 15FreedomPop Newbie
    MarcelaS said:

    MarcelaS said:

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
    thanks for your reply. Please cancel one line 346-xxx-3386, this line's credit balance is $27.29
    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Please keep in mind that any unused credit can only be transferred to a different account, per our terms of service, whether or not the account is canceled, it's non-refundable.
    I ported out, can I cancel after ported out the number 346-xxx-3386 ?
  • [Deleted User][Deleted User] Posts: 0 admin

    MarcelaS said:

    MarcelaS said:

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
    thanks for your reply. Please cancel one line 346-xxx-3386, this line's credit balance is $27.29
    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Please keep in mind that any unused credit can only be transferred to a different account, per our terms of service, whether or not the account is canceled, it's non-refundable.
    I ported out, can I cancel after ported out the number 346-xxx-3386 ?
    Hi!

    Yes, go ahead and cancel the account.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
  • garylgaogmailgarylgaogmail Posts: 15FreedomPop Newbie
    please delete this thread, problem solved
  • [Deleted User][Deleted User] Posts: 0 admin

    please delete this thread, problem solved

    Great! We will close this conversation.

    Feel free to contact us back if you need further assistance!
This discussion has been closed.