Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Swap phone number

nguyen2adnguyen2ad Posts: 4FreedomPop Newbie
I'd like to have help to swap the numbers of my 2 phones. One is a Galaxy S III (CDMA, # ended 3627), one is Moto X4 (GSM, # ended 4897). Thanks

Best Answer

  • [Deleted User][Deleted User] Posts: 0
    edited February 1 #2 Accepted Answer
    nguyen2ad said:

    Hi,
    Please swap the phone number for the following:
    Galaxy S III (email anh.d.nguyen): Current xxxxx3627
    LTE SIM Kit (email anh.d2.nguyen): Current xxxxx4897

    And can you please remove my information in this thread?
    Thanks,

    Hi!

    The swap has been completed. Please turn the devices off and back on. Let us know if they are working properly.
    Post edited by [Deleted User] on

Answers

  • nguyen2ad said:

    I'd like to have help to swap the numbers of my 2 phones. One is a Galaxy S III (CDMA, # ended 3627), one is Moto X4 (GSM, # ended 4897). Thanks

    Hi!

    Our team is glad to assist you.

    Unfortunately the swap cannot be possible since the devices are not compatible.
  • nguyen2adnguyen2ad Posts: 4FreedomPop Newbie
    Hi,
    I have seen in another request that's it's doable
    https://forums.freedompop.com/us/discussion/38510/phone-number-swap-request#latest

    I only want to switch the phone number between the 2 devices, I don't need to swap accounts.
    Can you please confirm?

    Thanks,
  • nguyen2ad said:

    Hi,
    I have seen in another request that's it's doable
    https://forums.freedompop.com/us/discussion/38510/phone-number-swap-request#latest

    I only want to switch the phone number between the 2 devices, I don't need to swap accounts.
    Can you please confirm?

    Thanks,

    Hi!

    After checking and escalating your account, we found we will be able to make the phone number swap, Please provide the complete numbers so we can complete your request.
  • nguyen2adnguyen2ad Posts: 4FreedomPop Newbie
    edited February 1 #6
    Hi,
    Please swap the phone number for the following:
    Galaxy S III (email anh.d.nguyen): Current xxxxx3627
    LTE SIM Kit (email anh.d2.nguyen): Current xxxxx4897

    And can you please remove my information in this thread?
    Thanks,
    Post edited by [Deleted User] on
  • nguyen2adnguyen2ad Posts: 4FreedomPop Newbie
    Everything works, thank you vẻy much. Cần you please delete mỹ emails and phone number in the thread? Thanks
  • nguyen2ad said:

    Hi,
    Please swap the phone number for the following:
    Galaxy S III (email anh.d.nguyen): Current xxxxx3627
    LTE SIM Kit (email anh.d2.nguyen): Current xxxxx4897

    And can you please remove my information in this thread?
    Thanks,

    nguyen2ad said:

    Everything works, thank you vẻy much. Cần you please delete mỹ emails and phone number in the thread? Thanks

    Awesome!

    If you have further questions, do not hesitate to contact us.

    Have a nice weekend.
This discussion has been closed.