Cannot Install "Text Free & Call Free

ecarecarecarecar Posts: 25FreedomPop Newbie
A year or so I got a Moto E2. I have not used it because it has never operated properly.

The problem I am currently having is in entering text. For example in Play Store, I cannot get a keyboard to appear in order to enter text. I am unable to get a keyboard to appear so that I can enter text for a text message, etc., etc. The only way to enter a search term into Google is via voice.

It seems the only way to input any text is via speech.

How can a get the Moto to allow text entry?

Answers

  • ecarecar said:

    A year or so I got a Moto E2. I have not used it because it has never operated properly.

    The problem I am currently having is in entering text. For example in Play Store, I cannot get a keyboard to appear in order to enter text. I am unable to get a keyboard to appear so that I can enter text for a text message, etc., etc. The only way to enter a search term into Google is via voice.

    It seems the only way to input any text is via speech.

    How can a get the Moto to allow text entry?

    Hi!

    Our team is glad to assist you.

    We were unable to find any information under the email you currently have on your profile.

    Please provide the phone number and the emails address associated with it so we can take a closer look at it.
  • ecarecarecarecar Posts: 25FreedomPop Newbie
    Phone no. 440.363.6265
    MEID 99000626943651
    IMEI 990006269436514
    IP address 192.168.31.142
    Serial no. TA0980VA93
    android version 5.1

    I don't think there is an email address associated with it.
  • ecarecar said:

    Phone no. 440.363.6265
    MEID 99000626943651
    IMEI 990006269436514
    IP address 192.168.31.142
    Serial no. TA0980VA93
    android version 5.1

    I don't think there is an email address associated with it.

    Hi!

    Please perform a carrier reset.

    Step 1: On the screen of your device tap on the green phone icon.
    Step 2: Then dial the number ##873283#
    Step 3: Tap OK to confirm the update.
    Step 4: Tap OK once the update is complete.
  • ecarecarecarecar Posts: 25FreedomPop Newbie
    The phone icon is blue in this case :)

    Carried out the 4 steps. No change.

    Shut off the phone and restarted. No change.

    When I touch the messaging icon, the screen turns white, then it turns blue with a white circle in the middle and in the white circle the word Freedom over the word pop and a spinning circle below that.
  • ecarecarecarecar Posts: 25FreedomPop Newbie
    The carrier reset did not solve the problem.

    Updating profile with green check.
    Updating PRL file with green check.

    Message "Your device is now activated.

    I touched the white box at bottom right with the word Next.

    Phone went back to home screen. Touched messaging icon.

    Same blue screen with spinning circle at the bottom.
  • [Deleted User][Deleted User] Posts: 0
    edited February 20 #7
    ecarecar said:

    The phone icon is blue in this case :)

    Carried out the 4 steps. No change.

    Shut off the phone and restarted. No change.

    When I touch the messaging icon, the screen turns white, then it turns blue with a white circle in the middle and in the white circle the word Freedom over the word pop and a spinning circle below that.

    ecarecar said:

    The carrier reset did not solve the problem.

    Updating profile with green check.
    Updating PRL file with green check.

    Message "Your device is now activated.

    I touched the white box at bottom right with the word Next.

    Phone went back to home screen. Touched messaging icon.

    Same blue screen with spinning circle at the bottom.

    Hi!

    After checking your account, we found your case is being assisted by one of our admins here. Please avoid to make duplicate request, to avoid confusion we will close this conversation.

This discussion has been closed.