Stuck unable to get past the final step of activating a SIM

jcforbesjcforbes Posts: 2FreedomPop Newbie
The final step of activating a new SIM needs to charge $0.99, but the card it's trying to use is expired. I have tried clicking the "update" link which takes me to my billing info page. I switched my payment info over to paypal, but still the activation tries to use the old card info. It seems like I'm completely stuck and unable to activate this SIM.

Answers

  • CarlosGCarlosG Posts: 2,260 admin
    jcforbes said:

    The final step of activating a new SIM needs to charge $0.99, but the card it's trying to use is expired. I have tried clicking the "update" link which takes me to my billing info page. I switched my payment info over to paypal, but still the activation tries to use the old card info. It seems like I'm completely stuck and unable to activate this SIM.

    Hi, Our team will gladly assist you with this issue. Please provide us with the ICCID numbers printed on your SIM card so we can take a closer look at your account.
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