Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Device Swap Request

TheRealCVBruceTheRealCVBruce Posts: 2FreedomPop Newbie
TN=XXX-XXX-4224
Old device = iPad Air


New device = iPad Air


Answers

  • EuniceLEuniceL Posts: 619 admin

    TN=XXX-XXX-4224
    Old device = iPad Air


    New device = iPad Air


    Hello, @TheRealCVBruce. Our support team will gladly assist you to resolve this issue. After reviewing the information provided we were able to confirm that the ICCID number 89011704278132339096 belongs to an LTE SIM card. If your other device is GSM unlocked and running iOS 8.2 or higher you can simply insert the SIM card to use it.

    We were not able to find the IMEID number 352056062106584 active in our system. iI this a CDMA device, in order to use it with FreedomPop it would be necessary to activate it with our BYOD program. However, keep in mind that a GSM device cannot be swapped with a CDMA device.

    Let us know if you have any other questions and we will gladly continue assisting you.

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