monthly charges

downgraded both data plan and service 5 days before free trial ended but got charged anyway--can someone help...Pls.

Answers

  • tam eiamtam eiam Posts: 0FreedomPop Newbie
    and after downgraded to free plan 4g only the internet just stop working--keep asking me to activate 3g(sprint screen) even when Im in the 4g area(solid blue)
  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    @tam eiam
    Your going to need to call customer service or Pm a admin. There the only ones that can help in this situation...

    (888) 915-2647---(888) 369-pending

    (888) 743-8107---(888) 906-3184

    (855) 703-5785---(888) 673-8518

    (888) 731-1555--(888) 701-1353, Monday-Friday 9am-5pm PDT.

    @JasmineS‌
    any help we can provide here?

    please feel free to @sign me njfulwider5 if you need anymore assistance.

    Thanks and Have a Happy Holiday!!!! :)

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  • tam eiamtam eiam Posts: 0FreedomPop Newbie
    hi Ali thanks again for the link that fix Sprint 3g activation for 4g only free account but now they charged me for a premium service and roll over for $13.98. Pls look below, my account oview show that I have a free account with no extra service. Or it is just a computer error because last month I was also charged $13.98 and was refunded


    You have not signed up for any services yet.
    Check out the available services below to get the most out of your FreedomPop Free 500MB 4G plan.
    View Transactions

    Billing
    Credit Balance
    Date Time Transaction # Description Paid
    Jan 12, 2015 6:07 AM 12371939 Monthly Charge $13.98
    Jan 7, 2015 9:52 AM 12188356 Free 500MB $0.00
    Dec 30, 2014 11:38 AM 11881011 Refund - $13.98
    Dec 12, 2014 2:58 AM 11202581 Monthly Charge $13.98
    Dec 7, 2014 10:13 AM 11051575 Credit Refill $10.00
    Dec 5, 2014 8:50 PM 11000591 FreedomPop Data Rollover $0.00
    Dec 5, 2014 8:47 PM 11000508 Free 500MB $0.00
    Nov 8, 2014 3:21 PM 10095463 Initial Signup $21.79
    All records display
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,281FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @tam eiam‌ , did this jan 12 issue get fixed, yet ?
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @tam eiam‌ You were being charged for premier as well as extra rollover. Make sure to get an admin to refund the charges.
  • tam eiamtam eiam Posts: 0FreedomPop Newbie
    everybody told me to get an admin but how?
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