Questions on exchanging the device due to defective S3

j-onej-one Posts: 2FreedomPop Newbie
I've purchased the S3 about 2 weeks ago and received the phone last week. Unfortunately, i've received the defective phone. I spent about 2-3 hours on hold to reach the customer rep. and today i got emails from FP with RMA number. They didn't even provide the Returning Shipping Label for the device. Am i supposed to pay for the returning the item? Currently i am on hold for 2 hours again to reach the rep.... Does anyone know about this? BTW, they also cancelled my phone number after they took my phone away from their system. I spent time to choose the number because it is for my mom. I don't know if i can get that number back.


  • Viju JamesViju James Posts: 5FreedomPop Newbie
    I received a defective S3 too. I spent a total of 3 1/2 on phone/hold to finally reach a customer rep. He said he will send the return shipping label or RMA and instructions by email. But I never received the email (checked junk folder as well). Now I am wondering how long again to wait to speak to a representative.
  • skylineskyline Posts: 41FreedomPop Newbie
    I strongly suspect what is believed to be a defective phone is in fact related to third-party applications unable to write to both the internal and external storage. One is a well known KitKat 4.4.2 issue and the other incorrect permissions. It took me two days just researching it, but everything is working as designed now.

    I have posted the fix in two separate threads here.
  • j-onej-one Posts: 2FreedomPop Newbie
    My problem has been solved by exchanging the phone. @Viju James it took me few days til i received the email with RMA number after i talked to CR. You have to pay for the shipping to return the phone. it cost me about little over 6 USD from NY to IN. Again, i called the FP and talked CRep right after i sent the phone back. They were pretty quick for exchanging the phone process. i received the another phone in 1 week. The exchanged phone is working fine, but the corner of the camera lens is scratched badly. Fortunately, it does not effect the camera picture quality, so i decided to keep the phone since it is working fine. @skyline my first FP phone was defective on hardware and software issue. I took me 10-20 times turn on the phone, then once the phone was on 3 secs later power off/restart popup showed up with pressing any button on the phone and turned off automatically. Plus, the phone restarted and turned it off itself when the phone was off Now i am just happy that the phone is working fine even with badly scratched camera lens :anguished: lol
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