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new account setup, but no service on my iphone 5s

Thomas ChanThomas Chan Posts: 3FreedomPop Newbie
Hello, I had call the sales team and setup the account, but my phone still had no service on the left top corner status.
I had try to do ##873283# in my native phone app but got error "Error performing request, unknown Error"

Please help...


  • Charles epgmail MorganCharles epgmail Morgan Posts: 27FreedomPop Newbie
    Is your SIM card inserted properly?
  • Audree SiroisAudree Sirois Posts: 9FreedomPop Newbie
    I thought the iPhone 5s wasn't supported yet. Could that be the problem?
    If it's not that, has Sprint performed a domestic unlocked on your device? When I had my FreedomPop iPhone 4s unlocked by sprint it resulted on not being able to connect to the network and getting the "Error performing request, unknown Error" when attempting to update.
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