Do you suspend service if within 100mb of 500mb free plan?

John  PodlewskiJohn Podlewski Posts: 5FreedomPop Newbie
I have 78 mb left on my LG Optimus 3. automatic top-up not activated. Freedompop can't find user for device. I can't make calls or connect to internet.

Comments

  • Ali Ali Posts: 6,705FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @John Podlewski FreedomPop suspends customers within 100MB if you've turned off Auto Top Up to ensure you will not be charged overage fees.
  • Jorge Jorge Posts: 3,387 admin
    Hello @John Podlewski When you disable the Automatic Top-Up feature your account will be suspended when you reach the top-up threshold. However, if you exceed your free data allotment in a single session, your account may switch to pay-as-you-go mode. Note that data usage reporting may be delayed by up to three hours.

    Our system suspends activity if you are within 100MB of your monthly data allotment and your account has a credit balance of less than $2. I apologize for the misunderstanding.
  • RossfuzRossfuz Posts: 116FreedomPop Newbie, FreedomPop Expert ✭✭✭
    just top up $10 and you will be able to use all your data.its worth $10.
  • RossfuzRossfuz Posts: 116FreedomPop Newbie, FreedomPop Expert ✭✭✭
    just top up $10 and you will be able to use all your data.its worth $10.
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