Please downgrade my account

I am unable to downgrade my Samsung Galaxy III from the 1 GB trial to the 500 mb FREE plan.
The e-mail address of the account is "[email protected]"
I have 1 billing day left in my cycle so this requires immediate attention. Thank you.


  • Jorge Jorge Posts: 3,386 admin
    Hello @Matthew Sinclair I will be glad to have a forum agent assist you with your request. Feel free to update your thread after the completion of your request so other users with similar requests can view the steps taken :) Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :+1:
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