My account is suspended?

xezrathxezrath Posts: 11FreedomPop Newbie
I have my billing updated and everything but for some reason it says NY account is suspended I can't log in to any freedom pop apps


  • mr_roger99mr_roger99 Posts: 1FreedomPop Newbie
    I am having the same issue. I try to update my cc information but it does not update.
  • xezrathxezrath Posts: 11FreedomPop Newbie
    Mine is updated but it says to update it? and i never went over my data plan and even then i think it ended on the 29th when i didnt use my phone for 4 weeks...because i lost it :(
  • Jorge Jorge Posts: 3,387 admin
    @xezrath I have gone ahead and escalated your account issue to our development team to see what's going on.

    @mr_roger99 Your account appears to had been suspended due to a billing issue, however I can confirm that your account is now active and should be good to go now :)
  • xezrathxezrath Posts: 11FreedomPop Newbie
    I have fixed it thank you for your help tho.
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