Everything Netgear 341U, Connection Issue? User Guides?

njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
edited October 2016 in Devices #1

Netgear 341U

If your having connection issues, Please go online and make sure you have more than 100mbs left on the account. Freedompop/Sprint likes to suspend the data when it gets close to the 100mbs data cap, because of Sprint's 3 hour delay. Please verify you have more than 100mbs. If you do, please try the next step.

Try to update the Profile and PRL. PRL is to help get a stronger 3g signal and the Profile update will help you connect to a local Sprint tower more efficiently. Freedompop uses Sprint for all of its 4G and 3G Data needs

Here is how to update to the profile and PRL-

Note: Make sure you are connect to the USB Only, no other Internet devices or Modems, just the hotspot.

1. On a computer that is connected to the Mobile Hotspot network, open the web browser and enter http://sprinthotspot or in the address bar. Press Enter.

2. Enter the password in the Password field and click Sign In.(default password is "password" or "admin")

3. Click Settings.

4. Click Network.

5. Click Update Network Settings.

Hands Free Activation will begin

6. Click "Update Profile" and when that completes, click "Update PRL"

Here is a Great Tutorial that can be used for Both-


Once updated, you should have connection again. This will get the Netgear 341U back on track to receive a signal, to broadcast Wi-Fi to the device you want to use.

Here is how to connect to your device Via USB the first time-


Turn 4G on or off -


All Netgear 341U, please use these tutorials-


Sprint's Main page for the unit, great to use for troubleshooting-


Here is the User Guide-


Here is the Quick Start Guide-


Here is the driver downloads link if the device has issues with the self-install feature-


Why does my Hotspot/Modem/USB show Data usage before any usage?-

The Data Usage Monitor/Calculator you see on your device is not synced with the Data you have on your account. This is just a program placed on the device to help you monitor the Data you use. If you receive your device and it shows any usage, this will not reflect on your account. Normally you will find a way to reset this Monitor/Calculator, in your User guide or the Instruction Manual. Typically if you want this to show the data you have on your account, you would reset this on Day 1 of your Plan, before any usage. You will also find that this Monitor/Calculator is not 100% Accurate. But it will give you a rough idea of the Data you use on the device, and becomes very handy once you learn how to use.

Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

Post edited by njfulwider5 on


  • Mike HammettMike Hammett Posts: 4FreedomPop Newbie
    I'm trying to setup a 341U in a router that doesn't yet support the IP Passthrough mode for the 341U. It would support it via a PPP connection. Any idea how I can get this to work? I've been trying different info and data channels, APNs, etc. no go.

    I don't know if I'm entering the correct information into the router.
  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    Per njfulwider5:
    Here is the where to get a driver for Windows 10:

    First, make sure that the old driver is uninstalled.
    Than download this to the PC and when you want to install this in Windows 10, right-click on the file and Install it using Compatibility Mode.
  • stanwill1962stanwill1962 Posts: 1FreedomPop Newbie
    I can't get my modem to work on my Macbook. My account page says I have a password that I don't remember setting up. The setup page won't load nor does the default password listed. Please help
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