No network data on BYOD Iphone 5

Duc LeDuc Le Posts: 2FreedomPop Newbie
My phone could not use data network despite having LTE or 3G signal. I've tried PRL update but nothing happened. Could you guys help me with my situation? Thank you.


  • Stanley FongStanley Fong Posts: 1FreedomPop Newbie
    I have the same issue on both my iPhone 5. Started not working on Friday November 20.
  • Duc LeDuc Le Posts: 2FreedomPop Newbie
    I've read some posts and you can use 3g instead; however you have to turn off the LTE, then clear and update prl
  • mgtzmgtz Posts: 15FreedomPop Newbie
    Yeah, me too. I can't make calls, send texts or use data. I hope one of the admins can look into this soon.
  • Jorge Jorge Posts: 3,387 admin
    Hey guys,

    I apologize for the inconvenience, I would just like to let you guys know that we are aware about an outage issue and are currently taking a look into this.
  • jrkao77freejrkao77free Posts: 2FreedomPop Newbie
    I'm having the same issue. My phone says Sprint 3G but I cannot connect at all.
  • PPatel44PPatel44 Posts: 4FreedomPop Newbie
    I got same error Could not activate cellular data network
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