Cannot contact support. Free Global Plan changed to Free Whatsapp Plan on downgrade.

sison2466sison2466 Posts: 3FreedomPop Newbie
Tried to downgrade my Global Calling plan back to the free account. Instead of getting the Free Global Calling plan (200 messages, 200 min, 200 mb), the only free plan available to me was the free Whatsapp plan (100 messages, 100 min, 200 mb).

I have been trying to get ahold of support, but everyday during the last 4 days, the following message appears.
imgur.com/a/kq56Q


Comments

  • boblleebobllee Posts: 4FreedomPop Newbie
    Same here. Also the 888 customer service number keeps saying that the office is closed even during office hours. Did they close shop??
  • vibrantlindavibrantlinda Posts: 3FreedomPop Newbie
    Seems to me that is a badly run company with all different rules and nobody knows what they're doing so they can't help customers.like someone has written,in fact many people....terrible people and terrible plans
  • mvans1117mvans1117 Posts: 16FreedomPop Newbie
    Is anyone there? My phone stopped working. It does not ring when someone is calling me nor does it ring another phone when I call out. HELP!!!
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